Payments & Voids
Information on payments and withdrawals with CelebLotto.
You can make a deposit to your Celeblotto player account any time by going to the ‘Account’ section and finding ‘Add Funds’ in the ‘Wallet’ section in the left side menu on the page. You can make payments with all major credit and debit cards.
Withdrawals are made by returning funds via the payment method that you used to deposit funds into your Celeblotto account. In certain circumstances, we may ask to make a repayment of funds to your bank account. Usually, this is because you will have had a great win and the withdrawal will be in excess of the amount you deposited - your card issuer will have a maximum amount that can be returned to card so we will need to pay your winnings by the alternative method. If this is the case, we will contact you as soon as we become aware of the issue in our system, and you can, of course contact us directly via customer support to have the matter dealt with immediately. Use firstname.lastname@example.org to contact us by email or one of the local numbers on our Contact Us page.
Refunds are not routinely available because we may have already hedged your bet or the result or partial result for an accumulating bet may already be known. In some circumstances we may be able to void a purchase, so if you have made a mistake and you wish to try to obtain a refund, then please contact us directly via customer support to have the matter assessed – we will try our best. Use email@example.com to contact us by email or one of the local numbers on our Contact Us page. We are sorry that this may not be available and reserve the right to make a final decision at the time.
There are occasions when we may have to void an order – e.g. Due a local issue with the subject matter of the bet in question. In the event that this does happen, we will notify you in by email as soon as we become aware of an issue and will refund the cost of the bet to your player account immediately and show the bet as voided in ‘Order History’.